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Customer Agreement

Terms & Conditions

First4Roofcare Ltd

1. Quotations & Free Site Surveys

All physical surveys are conducted free of charge with zero obligation. Written quotations remain valid for 30 days from issuance. Once accepted in writing or via digital confirmation, the scope of work and agreed fixed price form a binding contract.

2. Payment Terms

Standard residential contracts require no excessive upfront deposits. Milestone payments may apply on extensive structural re-roofing projects. Final balances become payable only upon completion of work and mutual inspection with the homeowner.

3. Weather Contingencies & Site Safety

Roofing operations are subject to safe meteorological conditions. In the event of severe gale force winds or relentless torrential rain, work may be temporarily paused to ensure worker safety and prevent water penetration into the structure. All exposed roof sections are sealed with heavy-duty tarpaulins each night.

4. 10-Year Workmanship Guarantee

All completed new pitched slate/tile roofs and high-performance flat roof installations carry a full 10-year written guarantee covering workmanship and materials. Guarantees are provided in writing upon final account settlement.

5. Public Liability Insurance

First4Roofcare Ltd maintains comprehensive public and employer liability insurance coverage for full customer peace of mind.